frequently asked questions

You don't need an account to place an order. Creating one, on the other hand, would be extremely beneficial in terms of tracking and managing your purchases! When you register with us, you will have access to the customer portal, where you will be able to view a history of your orders, pause or cancel subscriptions, change your delivery information and payment methods, and much more. :)

Please register here. When registering, please use the email you used to purchase (otherwise our system won’t be able to find your account!)

We currently accept debit and credit cards from Visa, Mastercard, American Express, Union Pay, JCB, Discover, and Diners Club. You may also use PayPal, Apple Pay, Shop Pay, Meta Pay and Google Pay to make online payments. If you need help checking out because you don't have one of the payment methods mentioned above, please reach out to us via chat on our website and you can also email us at support@firstday.com.

We'll charge your payment method when you place your first order and then every month after that. If you need to pause or skip an order, you can easily do so from your account page by clicking "Manage Subscriptions."

We offer multiple discount codes to all of our products! However, some discount codes are product specific so if you're not sure what your code is for, feel free to contact us via chat on our website or you can email us at support@firstday.com and we'll gladly look it up for you!

We started First Day with a mission to offer science-backed, ingredient driven vitamins to all. Therefore, in addition to the savings we offer everyone through subscribe & save, we wanted to offer an extra discount for larger families. We know how much the health of your family means and wanted to make it easier for those families to also build healthy foundations!

The subscribe & save and additional bottle discounts are automatically applied to your cart—you do not need to do anything! If you have a discount code, you will be able to enter it during the checkout process. Please keep in mind that some discount codes are only valid for the first order, and that subsequent subscription shipments will be charged at the original price.

Oh no! No worries! Just reach out to us via chat or email us at support@firstday.com and we'll be sure to help you as soon as we can!

Qualification for HSA or FSA depends on the healthcare provider and employer. To ensure you have the most up-to-date information, we suggest double-checking with your HSA/FSA provider.

What happens if you don’t like the products you ordered? First, we’d be surprised! :O We make our vitamins with the perfect balance of yumminess and nutrition, so that you'll feel confident in what you’re taking for you and your family, just like the 50,000+ families who love First Day!

For some strange reason we're wrong...

There's still no risk to you.

Because if you don't like the taste of our products (or you "just aren't feeling it" for any reason) we're going to do something very few companies in our industry do.

Which is refund you up to 3 bottles through our 45-day satisfaction guarantee. That covers 45 days starting from the day that you place an order and includes only the very first purchase of any product so that families can try our gummies.

Just reach out to us via chat or email us at support@firstday.com within the first 45 days. Be sure to include your name and order # along with the reason for your return.

That's how confident we are that you're going to love these vitamins!

Please note this is available once per customer. Risk-free money back guarantee valid for up to $100.

Once we receive your returned package, refunds will process through the original form of payment within 5-10 business days. We're always striving to improve the lives of our First Day families, so please let us know how we can do better!

By default, you'll receive your order each month thereafter. If you want to change/adjust things like frequency, shipping address, quantity, you can do it directly in your account by clicking 'Manage Subscription' or emailing us directly at support@firstday.com

Each first order will arrive with our refillable bottle. It's BPA free and built to last! We encourage you to get creative and personalize the bottle with your children to make it their own. For every order thereafter, you'll receive our refill pouch to pour into your bottle. Many of you asked for this and we were listening. We're committed alongside you all to be stewards of our environment and can't be happier to offer this.

Healthy habits are hard to start let alone maintain! We wanted to make it as simple as one-click to building healthy foundations. With your subscription, you get a discount on every order for being a loyal First Day family! And for those with larger families, we offer an additional discount to make it easier for everyone to get started so no one gets left out.

For every order, we have a satisfaction guarantee so you can rest assured knowing we'll always have your back!

No, you don't have to! We're pleased to offer one-time purchases in addition to our subscribe & save option. We do encourage our families to start with our simple subscription option though as your order is always covered by our satisfaction guarantee!

We're happy you asked! Our refill pouch was co-designed with our First Day families by popular demand. It's designed for our subscription customers to refill your original bottle. Our bottle is BPA-free and built to last, so we can all do our part to reduce the amount of plastic waste that ends up in landfills.

Creating an account is not mandatory but creating one will be most helpful in tracking and managing your purchases! When you register with us, you will be able to access the customer portal where you can find a record of your purchases, be able to pause or skip your subscriptions, add another product, and change your delivery details and payment methods. :)

Please register here. When registering, please use the email you used to purchase (otherwise our system won’t be able to find your account!).

If you encounter an error when trying to log in, first make sure that you already have an account with us. You can do this by trying to create an account here using the email address you are trying to use to log in. If you already have an account with us, it should tell you that that "This email address is already associated with an account". If this happens, you can just continue with resetting your password and you should be good! Otherwise, feel free to reach out to us via chat or email us at support@firstday.com and we'll be glad to help! :)

Quick tip! Always make sure that you are using the email you used to purchase when signing up or logging in so our system will be able to find your account.

Please log out of your account (if you are already logged in) and click "Forgot your password?" at the bottom of the login page to receive an email with instructions on how to change your account password.

Unfortunately, merging accounts is currently not possible. We're still working on how we can enable this in the future. In the meantime, if you have any concerns about your purchases, please reach out to us via chat or email us at support@firstday.comand we'll be happy to help. :)

You can easily do this through our online customer portal! If you haven't created an account yet, see "How do I create an account and why do I need one?" FAQ list.

From the online customer portal, follow these steps:

1. Click MANAGE SUBSCRIPTIONS button.

2. Select "Profile" tab on the options at the left portion of the page.

3. Select the address you want to update, edit the address from there and then click "Update Information".

If you need further assistance, feel free to contact us via chat on our website and you can also email us at support@firstday.com.

You can easily do this through our online customer portal! If you haven't created an account yet, see "How do I create an account and why do I need one?" FAQ list.

From the online customer portal, follow these steps:

1. Click Manage Subscriptions under My Account.

2. Click “Payment Methods” on the options at the left portion of the page.

3. Select the card you want to update and click "Update Payment Method".

If you need further assistance, feel free to contact us via chat on our website and you can also email us at support@firstday.com.

Yes! We all do our best to eat a healthy balanced diet but none of us are perfect. We've created our vitamins to fill those gaps and complement your family's daily habits so that we and our loved ones always get everything we need.

We set out by asking the unaddressed questions in the industry. What are supplements really doing for us? Why are they made the way they are? We found the average multivitamin uses outdated science from 50 years ago. To separate truth from fiction, our team of experts investigated thousands of clinical studies. That’s why we use the latest science and source the most bioavailable ingredients from all around the world so your vitamins are actually working for you and your health.

Remember the old adage "more isn't always better"? Many vitamins today use cheap chemicals that our body's can't absorb in amounts that are much higher than we actually need! In the long term, taking these sorts of vitamins can be harmful to health because our bodies have a tough time getting rid of the excess. We've consciously formulated our vitamin so that your children get exactly what they need with the finest ingredients.

More isn't always better. We already get most of our nutritional needs from our diet. That's why our experts focused on the 9 micronutrients that children most commonly lack. Our gummy is made to fill the gaps in their everyday needs. Learn more about our formulation approach in the individual product sections!

We take pride in making sure our vitamins are produced to the highest standards. We manufacture our gummies in a GMP-certified facility in Germany, using only the highest quality ingredients. GMP stands for good manufacturing practices, meaning the facility adheres to the FDA's strictest requirements for supplement manufacturing so you can trust that the product is safe for you and your family!

Our scientific team has high standards, so we’re working on creating the best formulation we can before we release them.To separate truth from fiction, our team of experts investigated thousands of clinical studies. That’s why we use the latest science and source the most absorbable ingredients from all around the world so your vitamins are actually working for you and your health. All our products are manufactured in a GMP-certified facility in Germany, using only the highest quality ingredients.

We make every effort to become more environmentally friendly and sustainable. Due to popular demand, our refill pouch was co-designed with our First Day families. It is designed for our subscription customers to refill their original bottle. Our bottle is currently made of recyclable plastic, is BPA free, and is built to last. Our products are shipped in either recyclable cardboard packaging or recyclable plastic bubble mailers, so can all help to reduce the amount of plastic waste that ends up in landfills.

We know many of our customers have various allergies so we developed our gummies are free from the common allergens like milk, egg, fish, crustacean, shellfish, tree nuts, wheat, peanuts, soybeans, and sesame. We also make them in an allergen-free facility. Furthermore, we are proud to say we are Gluten Free, non-GMO, Halal, and Kosher!

We prioritize organic ingredients wherever we can in our vitamins. That's why we're proud to say ingredients like our fruit and vegetable blend, sunflower oil, tapioca, and sugar are all certified organic. Certain micronutrient ingredients, however, cannot be classified as organic. For these, we select the most bioavailable forms so that they are just like what is found in food.

To learn more about what's inside our multivitamins, please visit our ingredients page!

We use a small amount of organic cane sugar to create delicious vitamins that you'll enjoy taking every day. We're proud to say we use up to 80% less sugar than other common gummy vitamins. Each of our gummies contain only 1g which is the amount found in 2 small grapes!

No, we are 100% vegan and use pectin which is fully plant based!

The FDA doesn't actually approve any supplements, which many people are very surprised to find out! We're extremely picky about how and where our products are made, which is why we source the most bioavailable ingredients and manufacture in facilities that are GMP-certified, meaning they comply with all of the FDA's highest standards for manufacturing.

While we haven't taken our gummies through the Kosher certification process yet, we don't use any ingredients that violate Kosher status and we never use gelatin. Our customers can choose if these are the right fit for their diet, knowing we always strive to deliver the cleanest formulas possible!

It's best to store them at room temp, in a dark place away from sunlight. It would ruin your day if you ended up with melted gummies!

Don't worry, this is normal. The bottle includes a full month's supply (60 count) of gummies. The bottle size was chosen for its ease of use, label legibility, and safety. As gummies settle during shipment, your bottle may appear to be partially full. Always check to make sure the safety seal is intact when first opening your bottle.

While we have sunflower oil to prevent this from happening, sometimes our gummies settle during shipment, this is totally normal. Please just give the bottle a good shake and they should easily separate!

Our experts formulated our Kids Gummy Enrichment multivitamin for girls and boys ages 4 to 13 years old. With that being said, children develop at different rates. If you want to give our vitamins to a child outside of this age range, we recommend seeking the advice of a medical professional first.

The gummies can be taken with or without food, so you can fit us into your day however it's easiest! The recommended dosage is 2 gummies a day. :)

Yes! The Food and Nutrition Board of America advises that generally only after the age of 13 do girls and boys develop different nutritional requirements. With that being said, children sometimes develop at different rates. If you believe your son or daughter may have specific nutritional needs, we recommend seeking the advice of a medical professional first.

Our blend consists of 12 organic fruit and vegetables full of antioxidants and phytonutrients. We take organic produce straight from farms and dry them on the spot to preserve all their goodness. Finally, we blend them together and put them directly into our gummy.

Inside our delicious organic blend: Apple, Kale, Broccoli, Spinach, Carrot, Parsley, Beet, Green Cabbage, Blueberry, Raspberry, Strawberry, Tomato.

We think it's great that you're taking the time to make sure this is right for your family - please see below :)

Organic Fruit and Veggie Blend: Apple, Kale, Broccoli, Spinach, Carrot, Parsley, Beet, Green Cabbage, Blueberry, Raspberry, Strawberry, Tomato

Other Ingredients: Organic Tapioca Syrup, Organic Cane Sugar, Water, Pectin, Citric Acid, Natural Colors, Natural Flavors, Organic Fruit and Vegetable Blend, Organic Sunflower Oil, Organic Carnauba Wax

Full nutrition facts can be viewed here.

We use only ingredients that we can be proud of! That's why our natural flavors and colors are wholly derived from natural fruits and vegetables. Our natural flavors are Orange and Strawberry and our colors are Carrot and Black Carrot juices.

We keep up with modern science and modern diets, which is why we’re always looking to improve our gummies’ formula based on what your kid truly needs :) As a result, we’ve went from manufacturing our gummies in Canada to manufacturing it in Germany, focusing on higher quality ingredients with a different number of fruits and veggies blend.

To learn more about our new blend, check out our ingredients list in the “What are the full nutrition facts for your vitamin?” question.

Our experts formulated our Teens Gummy Enrichment multivitamin for ages 13-17.

Our blend consists of 12 organic fruit and vegetables full of antioxidants and phytonutrients. We take organic produce straight from farms and dry them on the spot to preserve all their goodness. Finally, we blend them together and put them directly into our gummy.

We think it's great that you're taking the time to make sure this is right for your family.

Ingredients

• Vitamin A (as beta carotene) 230 mcg RAE
• Vitamin C (as ascorbic acid) 65 mg
• Vitamin D3 (as cholecalciferol from lichens) 12 mcg
• Vitamin E (as d-alpha-tocopherol from sunflower oil) 7 mg
• Vitamin K (as menaquinone-7) 32 mcg
• Vitamin B1 (as thiamine mononitrate) 380 mcg
• Vitamin B2 (as riboflavin) 450 mcg
• Vitamin B6 (as pyridoxal-5'-phosphate) 800 mcg
• Folate (as L-methyltetrahydrofolate, calcium salt) 344 mcg DFE
• Vitamin B12 (as methylcobalamin) 2.1 mcg
• Magnesium (as dimagnesium malate) 65 mg
• Zinc (as zinc citrate) 2 mg

Other Ingredients: Organic Tapioca Syrup, Organic Cane Sugar, Water, Pectin, Citric Acid, Natural Colors, Natural Flavors, Organic Fruit and Vegetable Blend, Organic Sunflower Oil, Organic Carnauba Wax

Please see full nutrition facts here.

Our teens multivitamins come in three yummy flavors! Orange, Mango, and Strawberry!

The gummies can be taken with or without food, so you can fit us into your day however it's easiest! The recommended dosage is 2 gummies a day. :)

Older kids have higher demands in the vitamins given the developmental stage they're in. We made sure to consider this during the formulation and increased the % Daily Values of the key vitamins in our gummies. We've also added Magnesium and Zinc which are typically not very accessible in the modern diet.

Our vitamins are made for women age 18 and over.

We don't recommend that this product be taken by anyone under the age of 18.

We think it's great that you're taking the time to make sure this is right for you - please see below.

Ingredients

• Vitamin A (as beta carotene) 250 mcg RAE
• Vitamin C (as ascorbic acid) 90 mg
• Vitamin D3 (as cholecalciferol from lichens) 20 mcg
• Vitamin E (as d-alpha-tocopherol from sunflower oil) 10 mg
• Vitamin K (as menaquinone-7) 40 mcg
• Vitamin B1 (as thiamine mononitrate) 450 mcg
• Vitamin B2 (as riboflavin) 550 mcg
• Vitamin B6 (as pyridoxal-5'-phosphate) 1 mg
• Folate (as L-methyltetrahydrofolate, calcium salt) 400 mcg DFE
• Vitamin B12 (as methylcobalamin) 2.4 mcg
• Biotin 30 mcg
• Magnesium (as dimagnesium malate) 78 mg
• Zinc (as zinc citrate) 2 mg

Other Ingredients: Organic Tapioca Syrup, Organic Cane Sugar, Water, Pectin, Citric Acid, Natural Colors, Natural Flavors, Organic Fruit and Vegetable Blend, Organic Sunflower Oil, Organic Carnauba Wax

See the full nutrition facts here.

Each bottle of gummies includes a delicious mix of natural strawberry, mango and orange flavors. We can't choose a favorite!

The daily dose is two gummies per day. They can be taken with or without food, so you can fit us into your day however it's easiest!

We recommend to consult a healthcare professional before use.

We designed our Daily Supercharge gummies to complement a typical woman's diet, which commonly includes other supplements. If you have concerns about potential interactions, we always recommend that you speak with your doctor.

We don't include omega-3s because most women already get more than enough from their typical diet. Our multivitamin aims to fill the gaps with the nutrients that might be missing from your diet to help you feel your best!

We spent months researching the average woman's diet and nutritional deficiencies. When it came to minerals, we chose to include only magnesium. Women typically aren't getting enough magnesium in their diet so we wanted to fill that gap. Looking at other minerals such as calcium, it can actually cause more harm than good to get too much through supplementation. We recommend that everyone strive to eat a healthy balanced diet, and know that our vitamins are there to help support your daily needs! We chose not to include iron in our formula due to safety concerns. According to the FDA, accidental overdose of iron-containing products is a leading cause of fatal poisoning in children under the age of 6. Since our vitamins are delicious gummies, we wanted to ensure the product wouldn't be harmful if accidentally eaten in large doses by children. We take safety very seriously and we want to provide products that your entire family can trust!

Yes! Our daily dose contains 100% Daily Value of Vitamin B12. So you can be worry-free following a Vegan or Vegetarian diet.

In order to make sure our product suits everyone, we use methyltetrahydrofolate, which even those with the MTHFR gene mutation can absorb & benefit from, instead of the cheaper and more common folic acid.

Our vitamins are made for men age 18 and over.

We don't recommend that this product be taken by anyone under the age of 18. We have the Teen's Mutivitamins for teenage boys and girls.

We think it's great that you're taking the time to make sure this is right for you. Please see below.

Ingredients

• Vitamin A (as beta carotene) 390 mcg RAE
• Vitamin C (as ascorbic acid) 90 mg
• Vitamin D3 (as cholecalciferol from lichens) 20 mcg
• Vitamin E (as d-alpha-tocopherol from sunflower oil) 10 mg
• Vitamin K (as menaquinone-7) 45 mcg
• Vitamin B1 (as thiamine mononitrate) 650 mcg
• Vitamin B2 (as riboflavin) 750 mcg
• Vitamin B6 (as pyridoxal-5'-phosphate) 1.25 mg
• Folate (as L-methyltetrahydrofolate, calcium salt) 400 mcg DFE
• Vitamin B12 (as methylcobalamin) 2.4 mcg
• Biotin 30 mcg
• Magnesium (as dimagnesium malate) 78 mg
• Zinc (as dimagnesium malate) 5 mg

Other Ingredients: Organic Tapioca Syrup, Organic Cane Sugar, Water, Pectin, Citric Acid, Natural Colors, Natural Flavors, Organic Fruit and Vegetable Blend, Organic Sunflower Oil, Organic Carnauba Wax

Please see full nutrition facts here.

Each bottle of gummies includes a delicious mix of natural, orange and mango flavors!

The daily dose is two gummies per day. They can be taken with or without food, so you can fit us into your day however it's easiest!

We designed our gummies to complement a typical men's diet, which commonly includes other supplements. If you have concerns about potential interactions, we always recommend that you speak with your doctor.

We currently ship to our families in the United States and Canada but we are looking to expand soon so watch out for this exciting update!

After placing your order, we make every effort to process your order within 24 hours. Preparing, packaging, and shipping your order are all part of this process. However, due to the high volume of orders we get from time to time, please allow 2-3 business days to process your order. We'll send you a shipping confirmation email with your tracking number once your order has shipped so you can keep track of it.

Packages within the continental U.S. are usually delivered within 3-8 business days (8-14 days for packages to Canada, depending on customs). However, once in a while, the delivery service encounters unforeseeable circumstances that causes a delay. If you have any shipping inquiries, feel free to reach out via chat on our website or you can email us at support@firstday.com so we can help out. :)

Once the order has shipped, we will send you an email confirmation with the tracking information. There are times though that the tracking information may not be searchable for another business day while our logistics provider updates the shipment in their tracking system.

Sometimes the package is mistakenly delivered to a neighbor, left in a mailroom/package room, or picked up my someone else in your household. Please double check those locations and with your household first, and if you still have trouble, please contact via chat on our website and you can also email us at support@firstday.com so we can assist you!

Please contact us via chat on our website and you can also email us at support@firstday.com as soon as you can with your order number and your correct shipping address so we can make changes as quickly as possible. We usually have around one hour after you place your order to make any changes. After the one-hour window, we may not be able to change your order as it may already be on its way to the post office. This is to ensure that packages are sent out quickly to all of our First Day families. Thank you so much for your understanding!

If you need to cancel or change your order, please contact us as soon as possible via chat or email at support@firstday.com. We normally have one hour to make any adjustments after you place your order. We may not be able to adjust your order after the one-hour window has passed, as it may be processed or on its way to the post office. This is to ensure that packages are sent out quickly to all of our First Day families. Thank you so much for your understanding!

You can easily do this through our online customer portal! If you haven't created an account yet, see "How do I create an account and why do I need one?" FAQ list.

From the online customer portal, follow these steps:

1. Click "Manage Subscriptions" under My Account.

2. Click “Skip next order” button to manage your shipment.

If you need further assistance, feel free to contact us via chat on our website and you can also email us at support@firstday.com.

Oh no! Sorry to hear! Orders that are already processed may no longer be edited or cancelled once it has already shipped out. Please reach out to us so we can help skip, pause, or manage your future orders. You can also do this from our online customer portal for your convenience. To make sure you aren't charged for orders you aren't ready for, we always send an email notification 5 days before your renewal date to give you plenty of time to make changes to your subscription if needed.

We offer free U.S. shipping on all subscriptions, and all one-time orders over $50.
Orders under $50 will have a $5 shipping fee.

Yes! Canadian orders are DDP (delivery duties paid) & subject to a $5 international shipping fee.

Our products are sold and labeled in compliance with U.S. FDA regulations only. Canadian customers are responsible for ensuring that the products meet Canada’s import and regulatory requirements. By purchasing from our website, Canadian customers acknowledge and accept that they are importing these products at their own discretion and risk. We cannot guarantee that products will comply with Health Canada regulations, including labeling, registration, or import standards.

That's easy! Once you've created an account, log in and click on the "Manage Subscriptions" button. From there you can change your shipping address, adjust frequency, pause or skip an order, update payment details, top up your products, and so much more!

If you haven't created an account yet, see "How do I create an account and why do I need one?" FAQ list. Don't feel like setting up an account? No sweat! Just click on "Manage Subscriptions Without Password" and we'll hook you up with a special code after you provide your email.

If there's something you need help with and can't find, don't hesitate to email us at support@firstday.com and we'll be happy to assist!

You can easily do this through our online customer portal! If you haven't created an account yet, see "How do I create an account and why do I need one?" FAQ list.

From the online customer portal, follow these steps:

1. Click "Manage Subscriptions" under My Account.

2. Choose from the lineup the bottle to your liking and click the plus sign. This will be added on your next billing date.

If you need assistance in adding another product, feel free to contact us via chat on our website and you can also email us at support@firstday.com.

We want all our families to be able to design a plan that works for them and their lives! All plans start by shipping every month but if you need something different, you can easily manage frequency within your account page by clicking "Manage Subscriptions" under Account Details.

If you're having trouble, don't hesitate to email us at support@firstday.com and we'll be happy to assist!

account and click on the "Manage Subscriptions" button. From there, you can "Set the next order date" and choose the schedule that works best for you.

If you need further assistance, feel free to contact us via chat on our website and you can also email us at support@firstday.com.

For sure, that should be a piece of cake for us to do! Let us know the following information via chat on our website or email us at support@firstday.com.

1. How often you’d like your products to renew?

2. Which date you’d like them to renew moving forward?

You can easily do this through our online customer portal! If you haven't created an account yet, see "How do I create an account and why do I need one?" FAQ list. From the online customer portal, follow these steps:

1. Click "Manage Subscriptions" under My Account.

2. Scroll down to the very bottom of the page and locate the blue button 'Cancel Subscription'.

3. Continue choosing Cancel Subscription on all the pop-ups.

4. A pop-up will show to confirm the cancelation.

If you need further assistance, feel free to contact us via chat on our website and you can also email us at support@firstday.com.