Shipping policy

Product, Pricing, Shipping, and Refunds

(a) Product Descriptions. Our Website contains descriptions of dietary vitamins/supplements. We attempt to be as accurate as possible with the descriptions of the vitamins/supplements that are made available to you through the Services (collectively, the “Products”). However, we make no warranties that the Product descriptions and any other content are accurate, complete, reliable, current, or error-free. If a Product offered by us is not as described, your sole remedy is to return it in unused condition. We reserve the right, at any time, to modify, suspend, or discontinue the sale of any Product with or without notice and we will not incur any obligation as a result of such change.

(b) Pricing and Availability. All prices are subject to change without notice at any time. Available inventory is subject to change without notice at any time. As a result, if your order is canceled for any reason, you may not be able to purchase the same item you originally ordered, and if the same item is available, it may not be available at the same price of your original purchase.

(c) Shipping. We currently ship to the United States and Canada. You agree to pay any shipping and handling charges shown at the time you make a purchase. We reserve the right to increase, decrease, add or eliminate shipping and handling charges from time to time, including for subscriptions, but we will provide notice of the charges applicable to you before you make your purchase or your subscription renews. Orders placed may take up to 2-3 business days to process and are expected to be delivered within 3-8 business days once handed over to the courier. All delivery times, however, are estimates and are not guaranteed as delivery times may be affected by weather-related delays, courier limitations or other events outside of our control. A parcel is considered lost after it has been in the postal system for a period of 15 business days for US orders and 21 business days for international orders. Although orders normally take much less than that, we are unable to dispatch a replacement until this period of time has elapsed. The risk of loss and damage for items purchased by you passes to you upon our hand over to the courier. Replacement of products for shipped items claimed as not received or damaged are subject to our investigation, and will be replaced or refunded at our discretion. Furthermore, if the package is lost or delivered to a different address due to an incorrect or incomplete address placed upon checkout; or was not updated prior to renewal of your order, we reserve the right to issue a replacement or refund at our discretion.

(d) Refunds and Returns. We want you to be satisfied with your purchase. Accordingly, products purchased from our website at www.firstday.com are covered by our Satisfaction Guarantee. Under our Satisfaction Guarantee, if you're not fully satisfied, First Day will give a full refund of your first purchase of any product, up to $100, subject to the following conditions: (i) the Satisfaction Guarantee is only applicable to products purchased on First Day's website, www.firstday.com; (ii) you must request a refund within 45 days of placing your first order for the product; (iii) refunds will not be provided if you've previously purchased the same product, including as a one-time purchase or as part of a subscription or bundle; and (iv) you may, at our sole discretion, be required to return the product. Orders that do not fall within our Satisfaction Guarantee are not eligible for a refund. Shipping costs are not refundable, and you may incur return shipping fees. Refunds for all transactions will be issued to the original form of payment within 10 business days.

If you would like to receive a refund for any reason, please contact us at support@firstday.com. Refunds will be issued by us at our sole discretion.